Privacy Policy

Welcome to BoxBookiing. Your privacy is important to us. This Privacy Policy explains how DevsTree IT Services Private Limited, the owner and operator of the BoxBookiing platform ("Company", "We", "Us", or "Our"), collects, uses, stores, processes, and protects your information when you access or use our website, mobile applications, products, services, or related platforms (collectively referred to as the "Platform").

By accessing or using BoxBookiing, a platform owned and operated by DevsTree IT Services Private Limited, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal, technical, transactional, and usage-related information including:

• name, email address, phone number, gender, and profile information

• booking details, payment information, and transaction history

• sports preferences, venue interests, and activity participation

• device information, browser type, IP address, and operating system

• location data for nearby venue discovery and booking services

• communication records, support queries, and feedback submissions

• photos, reviews, ratings, comments, and other user-generated content

We may also collect information automatically through cookies, analytics tools, SDKs, and similar technologies.

2. Account Registration & Social Login

Users may create accounts directly through the Platform or through supported third-party authentication services such as Google, Apple, or similar login providers.

When users choose social login methods, we may receive limited profile information associated with such accounts depending on the permissions granted by the user.

Users remain responsible for maintaining the confidentiality of their login credentials.

3. Mobile App Permissions

When using the BoxBookiing mobile application, the Platform may request access to certain device permissions including:

• camera access for profile images or media uploads

• photo and storage access for uploads and sharing

• notification permissions for booking alerts and updates

• location permissions for nearby venue discovery and local recommendations

Users may modify or revoke such permissions at any time through their device settings. However, disabling permissions may affect certain Platform functionalities.

4. How We Use Information

We may use collected information for purposes including:

• processing bookings and payments

• customer support and grievance handling

• fraud prevention and security monitoring

• improving platform functionality and user experience

• analytics, research, and operational improvements

• community and social feature management

• sending service updates, booking notifications, and promotional communication

• enforcing legal rights, policies, and compliance obligations

5. Community Features & Public Content

The Platform may provide community-based features such as hosted games, tournaments, player groups, chats, reviews, ratings, comments, and public interactions.

Information shared publicly through such features may be visible to other users of the Platform. Users are solely responsible for the content they choose to post publicly.

BoxBookiing does not guarantee the privacy of information voluntarily shared in public community spaces.

6. Location Data

To improve user experience and provide location-based services, BoxBookiing may collect approximate or precise location information through GPS, IP address tracking, device settings, or mobile permissions.

Location data may be used for:

• nearby venue recommendations

• local search functionality

• event discovery

• fraud prevention and security monitoring

Users may disable location access through device settings, though certain services may become unavailable.

7. Cookies, Analytics & Tracking Technologies

BoxBookiing may use cookies, pixels, analytics tools, SDKs, and similar technologies to:

• remember user preferences

• analyze traffic and user behavior

• improve Platform performance

• personalize content and recommendations

• measure advertising and marketing effectiveness

Third-party analytics and advertising partners may also use cookies or tracking technologies subject to their respective privacy policies.

Users may manage cookie preferences through browser settings.

8. Communication Monitoring & Support Records

To improve safety, customer support, fraud prevention, and operational quality, BoxBookiing may maintain:

• support communication logs

• booking history

• feedback submissions

• customer service interactions

• complaint records

Certain communications may be monitored, stored, or reviewed for compliance, training, dispute resolution, or security purposes.

9. Payments & Financial Information

Payments made through the Platform are processed through authorized third-party payment gateways.

BoxBookiing does not store complete debit card, credit card, or banking credentials on its servers. Payment information is handled according to the policies and security standards of the respective payment providers.

We shall not be liable for payment failures, banking interruptions, unauthorized transactions caused by third-party systems, or technical issues originating from financial institutions.

10. Sharing of Information

We may share information with:

• Venue Partners for booking fulfillment and operational coordination

• payment gateway providers and financial institutions

• analytics, hosting, communication, and technology service providers

• law enforcement authorities or regulatory bodies where legally required

• affiliates, partners, or contractors assisting in Platform operations

We do not sell users’ personal information to third parties.

11. Data Security

BoxBookiing uses commercially reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform, server, or internet transmission system can guarantee complete security. Users acknowledge that cybersecurity risks, hacking incidents, malware attacks, and unauthorized access attempts may still occur.

Users are responsible for maintaining the confidentiality of their account credentials and device security.

12. Data Retention

We may retain user information for as long as necessary for:

• bookings and operational purposes

• legal and regulatory compliance

• fraud prevention and dispute resolution

• financial record maintenance

• enforcement of agreements and policies

Data may continue to be retained where required by applicable laws or legitimate business purposes.

13. Data Deletion & User Rights

Users may request access, correction, update, or deletion of their personal information by contacting BoxBookiing through the details provided below.

Upon receiving a valid request, we may review, modify, restrict, or delete information subject to operational, legal, compliance, fraud prevention, or contractual obligations.

Certain information may continue to be retained where required by law or necessary for legitimate business purposes.

14. Promotional Communication

Users may receive promotional emails, SMS, WhatsApp messages, notifications, or marketing communication regarding offers, memberships, events, tournaments, or Platform updates.

Users may opt out of promotional communication through unsubscribe options or by contacting BoxBookiing directly.

Operational and transactional communication relating to bookings, payments, security, or account activity may still be sent where necessary.

15. Third-Party Services & External Links

The Platform may contain links to third-party websites, advertisements, sponsor promotions, external platforms, or integrated services.

BoxBookiing does not control and is not responsible for the privacy practices, security standards, or content of third-party platforms. Users are encouraged to review the privacy policies of such external services independently.

16. International Data Transfers

User information may be processed, stored, or transferred through systems, servers, cloud infrastructure, or service providers located outside the user’s city, state, or country.

By using the Platform, users consent to such processing and transfer of information in accordance with this Privacy Policy and applicable laws.

17. Children’s Privacy

BoxBookiing does not knowingly collect personal information from children without appropriate parental or guardian supervision.

Users below the age of 18 should use the Platform only under adult supervision. If we become aware of unauthorized information collected from minors, appropriate steps may be taken to remove such information.

18. Legal Compliance

BoxBookiing processes information in accordance with applicable laws including Information Technology laws, digital communication regulations, consumer protection requirements, and applicable privacy standards.

Users are responsible for ensuring that their use of the Platform complies with local laws and regulations.

19. Changes to This Privacy Policy

BoxBookiing reserves the right to update, modify, or replace this Privacy Policy at any time.

Updated versions become effective immediately upon publication on the Platform. Continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

20. Contact & Grievance Redressal

For questions, complaints, privacy concerns, or data-related requests, users may contact:

Legal Business Name: DevsTree IT Services Private Limited

Platform: BoxBookiing

Email: info@boxbookiing.com

Address:
B - 209, Money Plant High Street,
Near Ganesh Glory, Jagatpur Road,
S.G. Highway, Ahmedabad – 382470

BoxBookiing will make reasonable efforts to respond within an appropriate timeframe.

BoxBookiing is a brand owned and operated by DevsTree IT Services Private Limited.